Case Study: Elgin frees up staff for lead service line replacement with 120Water

Elgin cuts lead exceedance to 0.8% with 120Water

The city of Elgin faced a state mandate to aggressively replace lead service lines while also managing a complex resident testing and filter delivery program. This added a significant compliance burden that the city's water department did not have the staff or capacity to handle internally. Elgin partnered with 120Water to implement its testing and filter distribution service.

120Water took over the large-scale, labor-intensive tasks of administering voluntary water tests, delivering pitcher filters, and mailing results to residents. This solution freed up Elgin's staff to focus on the pipe replacement and corrosion control work. The measurable outcomes include 120Water distributing over 4,000 filters and managing over 5,300 test kits, while the city exceeded its annual replacement targets and saw lead exceedance rates drop to near 1%.

Elgin