Case Study: Denver Water accelerates lead service line replacements with 120Water

Denver Water Sets the Stage for Sweeping LSL Replacements

Denver Water, providing water to 1.5 million people, faced a challenge with an estimated 64,000-84,000 customer-owned lead service lines connected to its system. The utility partnered with 120Water to manage the complex logistics of its Lead Reduction Program, which required distributing water filters and administering a widespread water sampling initiative to protect customers.

120Water implemented a modern sample and filter management program, shipping hundreds of thousands of certified pitcher filters and replacement filters at no direct cost to customers. The vendor managed the distribution and return of water testing kits, with all data centralized in its cloud-based platform to automate results. This solution provided a strong framework for Denver Water's 15-year program to systematically replace all lead service lines by 2035.

Denver Water