Case Study: City of Thornton improves sampling efficiency and resident engagement with 120Water

City of Thornton improves sampling return rates with 120Water after 6 months

The City of Thornton, a major water provider in Colorado, faced increased sampling requirements that would strain its resources. To manage the challenge of sample kit distribution, resident communication, and lab support for over 150,000 residents, the city initially partnered with 120Water for its sampling and customer engagement services.

After a year with a less effective vendor, Thornton returned to 120Water. The solution provided by 120Water led to improved sample kit return rates, dedicated customer service, a user-friendly program dashboard, and consistent updates. The measurable impacts included increased internal productivity and a significantly improved experience for the utility's residents.

City of Thornton