Case Study: City of Newark Remediates 24,000 Lead Service Lines in Under 3 Years with 120Water

City of Newark remediates 24,000 lead lines in under 3 years with 120Water

The City of Newark, NJ faced a significant challenge in addressing lead exceedances in its water system, particularly due to its large, diverse population and the high cost of replacing private lead service lines. To tackle this public health issue, the city launched an aggressive Lead Service Line Replacement Program and partnered with the vendor 120Water for program management and sampling support.

Newark utilized 120Water's software and services to manage post-replacement logistics, including sending EPA-approved sample kits with multi-lingual instructions and executing direct mail and phone-based communications to educate and engage residents. With the support of 120Water, Newark successfully removed 24,000 lead service lines in under three years, creating a blueprint for other utilities and saving significant logistical effort.

City of Newark