Case Study: City of Loveland streamlines LCR sampling compliance with 120Water

City of Loveland simplifies 30-home LCR sampling with 120Water

The City of Loveland faced challenges managing its Lead and Copper Rule (LCR) sampling program, which was logistically complex and time-consuming for its staff. An influx of new residents made it increasingly difficult to get the required 30 test kits completed. The city partnered with 120Water to use its sampling kits and services to overcome these hurdles.

120Water implemented a comprehensive solution, managing all logistics for sending Loveland-branded sampling kits directly to residents and handling customer communication and follow-up via a dedicated services team. This freed up significant staff time for the utility's water quality experts. The vendor's software and services ensured the city met all testing standards and has positioned Loveland to easily adapt to future LCR changes using other 120Water tools like the Lead Service Line Probability Finder.

City of Loveland