Case Study: Buffalo Water advances lead service line compliance and community engagement with 120Water

Buffalo Water streamlines LCRR compliance with 120Water for 75,000 service lines

Buffalo Water, a utility serving 275,000 residents, faced the challenge of complying with the EPA's Lead and Copper Rule Revisions (LCRR). They needed to create a complete digital inventory of all service line materials, a daunting task due to their aging infrastructure, missing historical data, and a small staff. To address this, they partnered with vendor 120Water for its expertise in LCRR compliance management and lead service line inventory solutions.

With 120Water, Buffalo Water implemented a multi-faceted solution that included digitizing records, integrating free test kit requests into the city's 311 system, and launching a capital program to replace lines during main repairs. They also executed a robust community outreach campaign called Get Water Wise. The results were significant, with customer testing kit responses jumping from 3 to 65 in an initial pilot after improved outreach. The 120Water platform streamlined the testing process and helped Buffalo Water make substantial progress toward a compliant inventory, demonstrating that starting proactively leads to compounding success.

Buffalo Water