Case Study: Del-Co Water Company reduces unknown private-side service lines by 75% with 120Water

120Water Supports Del-Co Water Private Side Verification Efforts

Del-Co Water Company, a water utility in Ohio, faced a significant challenge in meeting the new Lead and Copper Rule Revisions. They needed to inventory thousands of customer-owned private-side service lines but had a massive backlog of 52,629 unstructured digital as-built records. Their internal estimate showed it would take a single employee nearly six months of full-time work to manually process all the data, a major drain on time and resources. To solve this, they turned to their existing vendor, 120Water, for assistance.

By leveraging 120Water's data processing services, Del-Co had all 52,629 records processed, standardized, and organized in under one month. This effort identified the material for 75% of their previously unknown private-side service lines, saving an estimated 800 hours of internal work. The solution provided by 120Water allowed Del-Co to prioritize their verification efforts efficiently and also supplied them with the necessary structured data to support a successful grant application to the Ohio EPA’s H2Ohio Fund.

Del-Co Water Company

Kris Dye

Chief Business Officer