Case Study: Norwegian Cruise Line achieves disaster-resilient, scalable reservation and website uptime with 11:11 Systems Managed Services

Managed IT Services ensure smooth sailing for Norwegian’s vital reservation system

Norwegian Cruise Line, a Miami‑headquartered leader in leisure travel with ~20,000 employees and $2.28B in annual revenue, needed to protect its mission‑critical reservation systems and NCL.com from outages caused by storms, power failures or other disruptions. The company sought deeper disaster resiliency and a flexible, scalable solution to ensure continuous booking, partner connectivity and guest services during peak seasonal demand.

Norwegian partnered with 11:11 Systems for managed IT services, including highly available infrastructure, monitoring, security and “boost‑able” internet to handle seasonal peaks. The engagement delivered disaster‑resilient operations, management of NCL.com, faster issue resolution and pre‑warning systems that mitigate 95–98% of smaller issues without customer impact, freeing Norwegian to focus on innovation and expanding the partnership to phone and cloud hosting.

Norwegian Cruise Line

Jeff McVay

Vice President of IT Infrastructure and Operations