Case Study: Nextel achieves scalable self-service account management with 10Pearls

Nextel supports over 4 million subscribers with 10Pearls

Nextel, a mobile telecommunications carrier with over 4 million subscribers, faced challenges supporting its rapidly growing subscriber base with scalable digital self-service capabilities. The company needed a mobile application that could handle high user volumes and allow customers to manage accounts independently. They partnered with 10Pearls for custom software and mobile app development to address this.

10Pearls developed a fully integrated mobile self-service platform using an agile approach. The solution introduced in-app e-commerce capabilities and integrated seamlessly with Nextel's backend systems to streamline account management and support paperless billing. The platform successfully supported Nextel's over 4 million users, enabling them to add funds and access billing information directly from their mobile devices.

Nextel