Case Study: a leading healthcare provider improves patient engagement with 10Pearls' conversational AI

Leading Healthcare Provider reduces clinician workload with 10Pearls

A leading healthcare provider was struggling with clinicians spending excessive time on routine pre- and post-operative patient calls, which diverted attention from critical cases and contributed to staff burnout. The lack of an automated system also delayed responses to patient complications. To address this, they partnered with vendor 10Pearls for an AI-powered solution.

10Pearls implemented an AWS-based conversational IVR system using Amazon Connect and Amazon Lex. This solution automated patient outreach and triage, flagging high-risk cases for immediate clinician intervention. The result was a significant reduction in clinician workload, improved response times for patients, and an overall enhancement in the quality and safety of care delivery.