Case Study: Global Telecom Leader achieves reduced order fallout and revenue leakage with 10Pearls

Global Telecom Leader cuts order fallout 80% with 10Pearls

A global telecom leader faced high order fallout rates and revenue leakage due to its reliance on manual workflows and disconnected systems. This lack of visibility made it difficult to identify bottlenecks. The company engaged 10Pearls to address these challenges with a custom software development solution.

10Pearls implemented a global order assurance framework that automated order validation and integrated key systems like Salesforce CRM and Amdocs Billing via REST APIs. This solution provided end-to-end operational insight and a digital B2B2X ordering experience. As a result, 10Pearls helped the customer achieve an 80% reduction in order fallout rate, a 75% improvement in onboarding rates, and over $1.7M saved in billing operations.