Case Study: a global telecom leader accelerates customer onboarding with 10Pearls automation

Global Telecom Leader cuts onboarding processing time by 92% with 10Pearls

The global telecom leader, a major IoT provider, faced significant challenges due to inefficient and delayed customer onboarding processes. Inaccurate order data and limited visibility into bottlenecks hindered scalability and customer acquisition. To address this, 10Pearls was engaged to implement a streamlined workflow management solution.

10Pearls integrated Salesforce, Amdocs Billing, and local fulfillment tools into a unified system, eliminating manual inefficiencies. This solution provided real-time visibility into process performance, enabling data-driven decisions. The results for the customer were a 92% reduction in processing time, a 325% increase in onboarding volume, and millions saved in operational costs, dramatically improving their competitive position.