Case Study: a global systems innovation company achieves 30-second knowledge retrieval with 10Pearls' AWS AI Assistant

Global Systems Innovation Company cuts query time from 30 min to 30 sec with 10Pearls

10Pearls partnered with a global systems innovation company that faced significant challenges with its institutional knowledge being fragmented across shared drives. This disorganization cost staff 15-30 minutes per query and created an overreliance on senior consultants, slow onboarding, and a risk of losing knowledge. 10Pearls was engaged to develop a generative AI solution to address this problem.

10Pearls designed and deployed a secure, serverless generative AI knowledge assistant on AWS. The solution automated 60% of repetitive queries, reducing the average resolution time from 30 minutes to under 30 seconds. This is projected to save 2,250 consultant-hours per month, providing continuous, self-service knowledge access across all company locations while keeping infrastructure costs low and content secure.