Case Study: Lifetime Brands achieves faster EDI research and reduced chargebacks with 1 EDI Source's IntelligentXchange (IX)

Lifetime Brands - Customer Case Study

Lifetime Brands, a Garden City, NY–based retail and manufacturing company of home goods, was overwhelmed by thousands of daily EDI transactions (Gentran) feeding its SAP systems. Customer service, compliance, purchasing and EDI teams spent hours cutting and pasting raw EDI to locate POs, invoices and shipment details, making research, dispute resolution and chargeback investigation slow, error-prone and costly.

They implemented IntelligentXchange (IX) to translate EDI into human‑readable document views, send proactive error alerts, and allow bulk correction/reload and self‑service research. The platform saved the customer service team about 10 hours per week and compliance 3–5 hours, helped find and fix a recurring routing/date issue that stopped chargebacks, reduced disputes, improved retailer relationships and credibility, and produced measurable cost savings.

Lifetime Brands

Charles Gardella

EDI and SAP Programming Manager