Case Study: Betco achieves operational transparency and reduced EDI chargebacks with 1 EDI Source's IntelligentXchange

Betco - Customer Case Study

Betco Corporation, a Toledo-based janitorial and sanitation supplier with more than 250 cleaning and maintenance formulations and nationwide distribution, expanded into consumer packaged goods and began selling to large retailers like Office Depot. That shift brought strict EDI requirements, charge-backs for non-compliance, and a loss of operational visibility as manual customer service and AR tasks were automated—leading to inefficiencies, frequent penalties, and many unhelpful alerts from custom ERP scripts.

To resolve this, Betco implemented IntelligentXchange (IX) from 1EDISource on top of their existing EDI/HQ and Microsoft Dynamics SL. IX turned EDI data into actionable insight for customer service, credit, shipping and IT, automating invoice pricing controls, flagging pricing and ASN issues that cause lost revenue, reducing charge-backs, and increasing transparency so existing teams can support growth more efficiently.

Betco

Shannon Iverson

Customer Support Manager