Case Study: Adidas cuts chargebacks and speeds EDI issue resolution with 1 EDI Source's intelligentXchange (IX)

Adidas - Customer Case Study

Adidas, a global leader in athletic apparel with a major distribution center in Spartanburg, SC, was losing time and money due to poor visibility into EDI transactions. Frequent data errors and slow response times led to recurring chargebacks and penalties that eroded margins and forced EDI staff to spend hours resolving tickets for customer service, finance, and compliance teams.

Adidas deployed intelligentXchange (IX) as a bolt-on EDI visibility tool, enabling non-technical teams to self-serve, view transactions in plain English, and download PDFs for customers. The rollout cut support tickets and emails, sped up chargeback disputes and repayments, saved thousands on time-sensitive accounts, and improved communication and relationships with trading partners.

Adidas

Mary Lee

Customer Service Leader