Case Study: Rehab Arizona achieves reduced no-shows and staff-time savings with 1-800 Notify

Rehab Arizona - Customer Case Study

Rehab Arizona, a multi-disciplinary health provider with four locations in Mesa, Arizona, faced time-consuming manual appointment outreach, frequent no-shows, patients arriving at the wrong location, and increasing insurance/referral errors that created billing problems.

Since 2011 Rehab Arizona has used 1-800 Notify’s professionally recorded reminder calls and added a 2-week insurance verification message; the automated service cut no-shows, eliminated wrong-location visits, reduced insurance issues without adding staff phone time, recovered thousands in monthly revenue, and improved patient satisfaction and the clinic’s professional image.

Rehab Arizona

Susan Swanson

Office Supervisor