Case Study: Lakshya Billing Company achieves 100% monthly patient outreach and improved collections with 1-800 Notify

Lakshya Billing Company - Customer Case Study

Lakshya Medical Billing, based in Old Bridge, NJ, has supported 20 medical providers since 2003 with an eight-person staff and sends more than 1,000 patient statements each month. Faced with growing outstanding balances, extra mailed statements were ineffective and using staff to call patients proved too costly, leaving the practice unable to reliably reach every patient.

Lakshya implemented 1-800 Notify’s automated Billing Reminder Calls one week after statements mail, with prompts to confirm receipt and options to speak to the office or pay by phone. The service integrates quickly with multiple billing systems, supports 90-day pre-collection notices, and produces a high ~20% contact rate—allowing staff to focus on collections and higher-value work while cost-effectively reaching 100% of patients and improving payment rates.

Lakshya Billing Company

Geetha Bharatram

Owner