Case Study: Florida Hospital Flagler achieves up to 60% fewer no-shows and major staff time savings with 1-800 Notify

Florida Hospital Flagler - Customer Case Study

Florida Hospital Flagler, part of Adventist Health System, operates 29 physician offices serving the Palm Coast community. Front-desk teams were spending excessive time on reminder calls and often couldn't complete them, which contributed to frequent patient no-shows and reduced staff availability for in‑office care.

They implemented 1-800 Notify to automate customized appointment, lab and recall reminders. The system freed up staff time, delivered tailored messages for each practice and patient (including new‑patient and two‑week lab reminders), improved patient preparedness and satisfaction, and significantly reduced no-shows—one pediatric office reported a 60% drop.

Florida Hospital Flagler

Tammy Jackson

Practice Manager