Case Study: Endocrinology of Central Florida achieves clearer, timely patient reminders and major staff time savings with 1-800 Notify

Endocrinology of Central Florida - Customer Case Study

Endocrinology of Central Florida, a two‑location outpatient practice in Edgewater and Lake Mary that sees about 50 patients a day, was frustrated with its longtime appointment reminder vendor due to unclear and incomplete messages, lack of flexibility, slow support, and staff spending hours each day on reminder calls. They also needed better reminders for pre-appointment lab work, which many patients were forgetting.

During a free trial they switched to 1-800 Notify, which created over 40 customized live and answering‑machine messages, added friendly lab‑work reminders two weeks before visits, retried busy lines, and doubled messages on machines to ensure full delivery. The service was faster, more responsive and more affordable, saving staff hours daily, improving patient compliance with labs and appointments, and increasing patient and staff satisfaction.

Endocrinology of Central Florida

Maggie O’Donnell

Practice Administrator