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A new growth strategy enables 16% efficiency lift and acquisitions
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Adams Street Partners A new custom application enables firm to enter data faster and with less effort
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Digital agility drives new customer-centric strategy
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AES U.S. Strategic Business Unit uses customer data to meet evolving expectations
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Algenist - Customer Case Study
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Alliance Imaging takes important steps toward its vision of transforming scheduling centers into customer-centric, high performing contact centers
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Sprinting towards a seamless patient care experience
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Building industry-leading digital experiences that delivered $1 million in new revenue at Allina Health
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A SharePoint-based portal strategy boosts communication and collaboration across organization's global membership base
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American Medical Association - Customer Case Study
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Better Information Leads to Better Offerings and Better Service
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A leading midstream gas processing business increases productivity and cuts costs by implementing unified communications
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Avenues World Holdings - Customer Case Study
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Using customer experience to differentiate in a digital world
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Driving customer centricity through organizational redesign at Barclaycard
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Using a streamlined process to build digital capabilities that improve front-line employee effectiveness and satisfaction
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Spike in demand for digital platforms leads Blackboard to create 36% faster sales process
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Boyer Children’s Clinic Change Management Ensures Long-Term Success of Software Implementation
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Updating critical infrastructure and processes to power exponential growth
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A fast-growing health benefits company reimagines its existing tech and processes to allow future growth
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In-depth process evaluation and streamlining provides a Chicago-based collegewith a solid foundation to support its rapid growth
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Building a digital platform for City National Bank of Florida to drive $50 million in new revenue
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City of Chicago - Customer Case Study
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City of Georgetown Texas Optimizing operations to enhance the customer experience
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A Salesforce-based CRM platform paves the way for a SaaS company to enhance service and grow
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Building a digital workplace for increased employee engagement and productivity
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Project milestones and customer data visibility becomes a reality with Salesforce Sales Cloud
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A customized Salesforce.com solution helps a community bank take first steps toward managing customer relationships
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Public participation supporting an ambitious digital conversion
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Consolidated Edison Creating an Empowered, Connected, and Productive Workforce
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Launching a Digital Workplace to Drive a More Engaged, Motivated Workforce
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Helping utilities manage new connection applications
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A new prescriptive analytics platform paves the way for better service at a lower cost
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Proven customer journey mapping techniques to help organizations make impactful changes
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Define My Style - Customer Case Study
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Dental Care Plus Group - Customer Case Study
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A new optimized and digital process creates opportunity for streamlined retail operations
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Family-owned Food Manufacturer Reducing Transportation Cost while Maintaining Excellent Service
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FareStart - Customer Case Study
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Redesigning team roles and structure leads to 60% fewer redundant tasks
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West Monroe Streamlines the Supply Chain for a Fashion Company
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Financial Crimes Enforcement Network - Customer Case Study
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West Monroe Streamlines Loan Operations for Financial Holding Company
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Financial Institution with $94B in Assets
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Financial Institution with $85 Billion in Assets
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Leveraging Public Cloud Offerings to Streamline Maintenance of PCI-compliant Infrastructure
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From Data Silos to Centralized Customer Service Information and Insight
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Floresville Electric Light & Power System - Customer Case Study
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Revamping in-store fulfillment processes to meet booming digital sales, while saving $117 million annually
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Redesigning processes increased productivity by 52%
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Managed services help a professional services firm make the most of its Salesforce investment
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Glendale Water & Power An Outside-in Perspective for Better Customer Service
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Harnessing technology for a customer service turnaround
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How a digital transformation set the stage for rapid growth
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Better Marketing Campaigns to Support Growth
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West Monroe Helps Manufacturer Increase Productivity
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A new tracking system is designed to deliver value—12 weeks sooner than expected
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Greater Pittsburgh Community Food Bank - Customer Case Study
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GTCR Delivered Improved Reporting and Better Business Insights
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GuideStone Financial Resources Integrated Sales Processes, Measurable Marketing Results
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A Robust Salesforce Solution Enables Advocates to Focus on Patient Care and Satisfaction
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High-Growth Regional Bank - Customer Case Study
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West Monroe Partners helps HomeStreet Bank transform key systems and processes to maintain its accelerated growth
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Hopewell Logistics - Customer Case Study
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Accelerated deposit growth enabled by process improvement
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Better client and associate experience, resulting in higher shareholder returns
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Helping a large regional bank grow by adopting a digital operating model with nCino
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From Assessment to a Successful Introduction of a New Travel and Expense Ecosystem
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West Monroe helps a Pharmaceutical Firm Define and Implement its SharePoint Strategy
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West Monroe Delivers Managed Services for an Investment Banking Firm
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Improving customer experience and boosting productivity for a global field service organization
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John G. Shedd Aquarium - Customer Case Study
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Kansas City Power & Light Comprehensive Migration Plans Provides a Successful Acquisition
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Land O’Frost - Customer Case Study
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Claims processing optimized, operations transformed, goals achieved
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A modern claims platform cuts talk time 18%, delivers immediate progress toward a digital future
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Building a digital customer success platform drives a 75% increase in new customers
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Remediating cybersecurity risks across 30+ facilities—in just 10 weeks
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Large Midwest Utility - Customer Case Study
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An innovative project management approach keeps a complex, multi-year technology project on track
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Greater Efficiency Leads to Enhanced Customer Service
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Large Municipal Water Utility Company - Customer Case Study
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Large National Blues Plan - Customer Case Study
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Natural gas distributor modernizes metering infrastructure and internal processes
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Fortune 500 company improves time-to-insight by 75% using centralized data
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Obeya Room Approach Helps a Large, Complex Investor-Owned Utility Realize Efficiencies and Cost Savings
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Large Texas-based water utility transforms water delivery to realize $350 million in benefits and meet the utility’s conservation goals
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Using transactive energy and distributed intelligence to achieve a more sustainable energy future
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Restoring customer trust after public complaints of overcharging
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Largest Healthcare Provider - Customer Case Study
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Information architecture guides consolidation of multiple web sites into a single site design that improves visitor experience and customer engagement
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Largest Midwestern Electric Utility - Customer Case Study
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Transforming efficiency, reporting, and employee experience with a custom nCino solution
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Big Box Retailer Transformational Blueprint Enables Store Management Teams to Transition from Doers to Leaders
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Increased backroom productivity starts with an app, but succeeds through process redesign and employee upskilling
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Designing a flatter, leaner organization structure saves $70 million annually
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New organization design in mega-merger lays foundation for 135% revenue growth
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Leading Consumer and Commercial Bank - Customer Case Study
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Restructuring a troubled IT outsourcing arrangement leads to 80% less downtime
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How prescriptive analytics helped a consumer products manufacturer streamline production and get to market faster
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Merging two companies to realize $75 million in synergies
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Transforming a multinational bank’s sales produces $3.6 million in new revenue—and counting
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Successful recalibration effort helps get a health and wellness company back on track to achieve operations excellence and a consistent customer experience
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Merging two healthcare providers—in 150 days, with 10X ROI
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Managed Services Support for a Growing User Base
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Leading insurance broker achieves powerful data analysis capabilities
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A Portal Vision and Strategy Built on Extensive Agent Input
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West Monroe Helps an Insurance Carrier Implement a New Sales Platform
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Leading Investment Firm - Customer Case Study
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West Monroe assisted a medical device company with a selection of a new ERP and CRM solution
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West Monroe Provides a Smart Grid Solution for Midwestern Utility
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Leading Mortgage Company - Customer Case Study
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West Monroe helps Online Auctioner Get Their Acquisition Back on Track
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Drive Process Improvement and Significant Future Benefits
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Leading Online Tax Solution Provider - Customer Case Study
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Leading Population Health Company - Customer Case Study
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Helping a private equity firm disrupt the CX market
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Data-driven insights to invest with confidence—delivered in under 4 weeks
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Moving closer to a digital operating model leads to $60 million in new revenue and $9 million in savings
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Retail and Commercial Bank Branch activity time standards
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West Monroe improves operations, inventory management and processes for a leading retailer
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Leading Utility Company - Customer Case Study
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Logos Bible Software - Customer Case Study
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Martin Bros. Distributing Co., Inc. - Customer Case Study
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MB Financial Bank - Customer Case Study
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Messenger LLC - Customer Case Study
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Michigan IOU Turns to West Monroe for Industry and Communication Network Experience
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Mid-Continent Oceanographic Institute - Customer Case Study
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Demand for a seamless patient experience drove this health system to innovate—and led to 5x faster results
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Operational improvements increase capacity by 37% to meet escalating demand
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Mid-sized Regional Health Insurer Laying the foundation for a better member experience and patient engagement
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Technology’s human impact Better care coordination, better patient experience
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Laying the foundation for a consistent digital experience across consumer retail banking channels
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Midsize Investment Bank - Customer Case Study
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Restoring critical operations in one weekend following a DopplePaymer ransomware attack
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Planning, execution expertise keep a large utility on track to complete a multi-year smart-grid transformation
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MOD-PAC - Customer Case Study
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MOD-PAC - Customer Case Study
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A streamlined quoting process drives productivity and increased ROI
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How automation and transparency in pricing unleashed new revenue for Morningstar
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Vision and strategy to equip a healthcare provider to transform patient experience
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MultiCare Health System Redesigning an Employee Engagement Strategy
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Envisioning a New and Improved Patient Experience
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Naperville (DPU-E) Systems Integration helps bring a smart grid to life
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Naperville (DPU-E) Cyber Security Plan Helps Reach Department of Energy Requirements
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Naperville’s (DPU-E), Project Management Office Provides Foundation for Smart-Grid Initiative
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How rethinking IT strategy saved more than $150 million annually
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Empowering a national healthcare payer to work smarter‒and digitally
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Building out a new utility infrastructure for the modern age
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National Transportation Company Frontline Management Assessment Unlocks Opportunities to Improve Engagement and Operational Efficiency
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Nationally Licensed Insurance Producer - Customer Case Study
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NatureBridge Enabling a non-profit to scale for the future
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Navy Federal Credit Union - Customer Case Study
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How change management and technology revolutionized Navy Federal’s customer experience
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Network Computing Architects - Customer Case Study
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Nonni’s Foods LLC - Customer Case Study
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A win-win EV program for the utility and its customers, projecting 30% gains in EV adoption
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Adopting a real-time, data-driven approach to operations leads to $3 million in savings
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OraPharma - Customer Case Study
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With new AWS infrastructure, Paramount Staffing is primed for growth—at a much lower monthly cost
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Merging two tech companies into one undisputed market leader—and realizing millions in synergies
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Driving a world-class online experience and effortless interactions
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Global healthcare supplier increases product output and decreases labor hours through operations overhaul
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Creating digital strategies and platforms to enable nimble responses to evolving customer needs
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West Monroe's Managed Services Team Offers Strategic Assistance to Private Equity Firm
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West Monroe Implements Stable IT Infrastructure for Private Equity Firm
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Analysis delivers insight for acting on $1.1 billion cross-selling opportunity
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Restoring a mortgage company’s IT systems after a cyberattack – in under 7 days
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West Monroe Delivers Managed Services for an Investment Management Firm
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R.J. O’Brien - Customer Case Study
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R.J. O’Brien - Customer Case Study
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A simpler, easier, and faster way to integrate new data sources
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Rapid Analytics Platform - Customer Case Study
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Rappahannock Electric Cooperative: Developing a Comprehensive Communication Plan
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Improved Customer Satisfaction Drives Increased Revenue
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Sargent & Lundy Implementing a New Disaster Recovery Plan
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Seattle Repertory Theatre charts a road map for stronger governance, enhanced customer experience
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SONIFI Solutions - Customer Case Study
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Strengthening resiliency and business continuity through storms and other disruptions
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Southern California Edison Equipping the Workforce to Manage Smart Grid Technologies
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StepLeader - Customer Case Study
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Sterling Bank launches three well-coordinated new websites that support its major re-branding initiative
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Redesigning operations to improve customer experience and create a competitive advantage
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Tangoe - Customer Case Study
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Providing resources and security expertise to drive deal value
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Building resilience to cyber incidents Protecting investments
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Thorne Research, Inc. - Customer Case Study
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Trading Technologies International SharePoint Solution for Capital Markets
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Redesigning a process to be more digital and customer-focused benefits all New Yorkers
-
Umpqua Bank A new portal enables quality and consistent customer service from day one.
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University of Washington - Customer Case Study
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Tripling Velocity Commercial Capital’s loan originations with new technology
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West Monroe Delivers Managed Services for a Venture Capital Firm
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Versiti, Inc. - Customer Case Study
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Visionworks enables organization-wide data analytics, increasing productivity by 15%
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Washington Federal Transitioning a Subsidiary to a New Banking Platform
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Building a blockchain-based solution to track and approve electric vehicle credits
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Reviewing Meter to Cash Operations and High Bill Allegations To Restore Customer Confidence
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Wilton Brands LLC - Customer Case Study
