7 Mattersight Case Studies

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Read 7 Case Studies from real Mattersight users sharing their business challenges and results after using Mattersight software.

  • Prescription benefits manager drives healthy gains in the call center
  • Top Retail Bank Achieves Best-In-Class Compliance and Customer Experience
  • Fortune 50 Software Company Engineers a Contact Center Victory
  • Leading healthcare provider slashes callbacks in the service center
  • Leading healthcare provider ensures a faster, more effective claims processing operation
  • Leading telco uncovers a hidden problem and a new opportunity
  • Wiley graduates to a superior student experience

About Mattersight

Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Research documents the average return on investment for these organizations is 344%.

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