41 Conversocial Case Studies

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Read 41 Case Studies from users in the Computer Software industry to get the most important information that is specific to your business.

  • Improving the Digital Customer Experience Through a CRM Integration
  • Adaptive Automation Seamlessly Blending Agents and Bots to Deliver Exemplary CX
  • Argos - Customer Case Study
  • Audi demonstrates clear ROI of social customer service
  • How AVEA delivers real customer value for Turkey’s telecoms market
  • Identifying business objectives on social
  • How Barclaycard Operationalised, Optimised & Measured Agent Efficiency in a Regulated Industry
  • Brandsclub Embracing the Avalanche
  • CBC - Customer Case Study
  • How Con Edison Weathers New York City Social Storms
  • Costa Coffee - Customer Case Study
  • Using an all-in-one platform for Marketing and Customer Service made it difficult to deliver the best possible customer experience, due to an inability to provide accurate and automatic reporting and a lack of conversation threading for private messages
  • How Economy Energy is Breaking the CX/Cost Equation with Messenger Customer Chat
  • How a market-leading social media management agency uses Conversocial to share social media responsibility seamlessly with its clients
  • Flybe moves social from Marketing to the Contact Centre
  • How automation inspired Freshly’s rethink of CX delivery in 2021
  • Go Daddy the largest web hosting service in the Internet industry is trailblazing in social Customer Service
  • Building a Social Care Operation for the Digital Customer
  • Haven Holidays uses Social Customer Service to turn customer conversations from like, to love, to lifetime value
  • How Hertz Delights and Retains its Customers Through Social
  • Serving the Social Guest the Hyatt way
  • How Icelandair Delivers Real-Time Social Care
  • ING Direct - Customer Case Study
  • How ipsy delivers high-touch support across social media
  • How Ipsy Delivers Flawless Support Over Social Channels
  • How JackThreads Increased Their Social Customer Service Productivity Tenfold While Delighting Their Customers
  • Delivering A Friction-Free Experience for the Digital Customer
  • Odeon uses Conversocial to develop a complete in-house social engagement program
  • How Openreach Launched their Social Customer Care Operation
  • How SSEN Innovates to Drive Customer Satisfaction
  • How Sprint Successfully Serves their Social Customers
  • How Tesco proactively engages customers on social media
  • Creating a Successful Customer Experience Strategy Built For Messaging Channels
  • Customer service over social media on a global scale
  • How Travelex Serves their World Traveler
  • Travelodge - Customer Case Study
  • Vega’s Effortless Engagement Customer Engagement on Instagram
  • How Conversocial Operationalised Viaplay’s Multi-Region Onboarding
  • The Social Messaging Advantage Pays Off for Volaris Airlines
  • Transforming the Digital Customer Experience Through Messaging and Automation
  • How Digital Innovation Helped Whirlpool Create Seamless CX and a Connected Field Team

About Conversocial

Conversocial is a social customer service software used by companies including Groupon, Hertz, Tesco, Net A Porter and more. They help their customers deliver great service through Facebook and Twitter by enabling them to find and respond to real customer issues more effectively, decreasing negative sentiment and risk of social crises while saving time and gaining greater customer insight.

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